Why did I receive a payment reminder?

If you have received a payment reminder from us despite having already made a payment or returned items, please inform us via email: payments@myprintpattern.com

When did you send your payment?

Please allow 5 working days for us to register the payment. As confirmation, you will automatically receive an email from us. If you have received a reminder by email or letter and have already paid, please ignore the communication.

Did you return an item?

A return may take up to 14 days to be credited back to you. We will send you a confirmation email as soon as we’ve processed your return.

Have you used the order number as payment reference?

Please always use the order number as the payment reference so that we can process your payment quickly. If you used something else as a payment reference, made a typo in your order number, or if you left the field blank, please allow 5 working days for us to check your payment. Within this time, we will process your payment or refund the amount to you.

Please check your bank account to see if you have received a refund from us. If we sent you a refund, we ask you to please pay for the order again using the correct payment reference.

If you haven’t received a payment confirmation or a refund within 5 working days, please don’t hesitate to reach out to us.

Have you paid for several orders together?

If you have paid the outstanding invoice amounts for several orders by bank transfer, it is quite possible that we are unable to allocate the amounts to the individual orders. Please contact our customer service in this case, and provide us with the order number(s) in question, as well as the reason for payment specified.

Did you forget to pay the outstanding amount?

Please inform on this as soon as possible to the following email account: payments@myprintpattern.com

Not sure what your open amount is?

You can find an overview of all your open amounts in your customer account.

You consent to the assignment of the myprintpattern.com claims for payment of the purchase price.

Can’t find the answer you are looking for?  Contact our support team directly

We might take a day or two to answer your email.

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